Once the customer makes payment and passes any fraud checks, digital product will be sent to their email account. This enables our customers to experience fast and efficient self-service at any time of the day.
If your product does not arrive in your email, please contact our support via live chat or email support@ovokey.com to re-send your email. Support may ask for order confirmation information in order to re-send your goods.

In specific cases: 

To protect against fraud, we will occasionally hold orders. If this happens you will receive the following message from us: “As part of our standard security measures, orders are routinely selected for review to ensure the safety of our site. Your order will be reviewed by one of our agents.” Your order will manually be checked by one of our customer service agents and will usually be cleared within approximately one hour. If we require any further information, we will contact you via email.